Getting Paid

With rising costs and a slowing of the economy; many small businesses are going to find it more difficult to get their customers to 'pay up' and will more than likely have to review their current credit policy.

This interactive workshop is designed to equip you with the tools and skills to improve business cashflow by increasing how quickly your customers pay.  We will discuss the basis of debtor management, learn how to properly credit-assess prospective clients, and develop ways to manage them while avoiding common collection mistakes that could cost you business.

 Course content includes:

• The price of ineffective credit management
• Understanding the importance of an effective credit policy
• Procedures to use with all your customers
• How to use the PPSA (Personal Property Securities Act 1999) to your advantage
• Understanding the reasons behind why people don't pay
• Best ways to follow up on overdue accounts (and practicing this), without damaging your relationship
• Handling disputes, queries and complaints
• Legal action - what are the options and the costs

This is an opportunity to assess:

1. The industry you operate in and its traditional approach to credit
2. Competitive advantage/s to be gained from implementing or changing your existing credit policy
3. What your business can afford

All registered attendees are entitled to a one-on-one coaching session which can be booked after the workshop.

Next Scheduled

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