Venue hire We have three rooms for hire perfectly suited to training, meeting, seminar and conference events. Business Health Check This tool will analyse your business strengths and weaknesses then provide you with best practice suggestions, templates and links.

Make Customer Service Your Winning Edge

Designed and delivered by WHK Business Growth
Workshop Duration: Half Day

This session will assist business people in developing a system for customer service that will see great customer service delivered by all team members. Understanding our customers, and their needs, is the key to being able to deliver to them in a way they never dreamed possible. For businesses to use customer service as a real competitive advantage, they must get it right every time so that customer expectations are regularly exceeded.

Workshop content includes:

• How customer service affects your business
• Profiling your ideal customer
• Getting your team to focus on customers
• How to use customer service as a competitive edge to increase customer loyalty and advocacy
• Evaluate current level of customer service
• Understand the key frustrations with their industry from a customer’s perspective
• Understand how to address those key frustrations and improve your customer experience cycle
• Establish how to wow your customers so they keep coming back and tell everyone how great you are
• Design your value proposition around existing positive customer feedback
• How to deal with negative customer feedback and turn complainers into advocates
• How to implement ideas in simple and practical ways

All registered attendees are entitled to a one-on-one coaching session which can be booked after the workshop.

Next Scheduled

Location

Dates

Click here to register for a workshop.

Back to Workshop Listing