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Winning Customer Service for Tourism Operators

Designed and delivered by WHK Business Growth

Workshop Duration: Half Day

 

Every tourism operator should view customer service as a key competitive advantage. This should be an area that they get right every time so that customers expectations are regularly exceeded.

 

This session will help tourism businesses develop a system for customer service that will see great customer service delivered by all team members in a way they never dreamed possible.

 

Course content includes:

• How customer service affects your business
• Creating a customer service system that will not fail
• Understanding your customer needs
• Getting your team to focus on customers
• Making customer service your competitive advantage
• Handling customer feedback - good and bad!

All registered attendees are entitled to a one-on-one coaching session which can be booked after the workshop.

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